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Returns And Exchange

Exchange Policy

You have 14 days starting the day you’ve received your parcel to return the items you wish to return. You can only exchange the size of an item. If you wish to change an item to a different item, you will need to be refunded and re-order the new item wanted on the website again. Please note that exchange does not secure the availability of the item, if the wanted item is  out of stock by the time you’ve received, you may get a refund.

Please make sure to send us back your article in the same origin packaging (box, silk paper etc.).

If you would like to return or exchange a purchase please contact us on hello@celinerita.com within 14 days of receiving your purchase. Please package the garment carefully and return to:

Celine Rita 
136B Newton Road, 
Eden Terrace
Auckland 1010
New Zealand

Costs incurred for the return shipping of the purchase to Celine Rita is the responsibility of the customer unless the garment is faulty or incorrect.

All items will be checked to make sure they have been unused, unwashed and unaltered with all correct tags present. Once the garment has been looked over a replacement will be dispatched at the cost of Celine Rita. An email will be sent with relevant tracking information.  In the event of a refund, we will contact you to discuss how this will be transferred.

If an item is faulty or incorrect it can be exchanged or returned for a refund of the purchasing price.

RETURNS & EXCHANGE

Please note we do not accept returns or exchanges if you simply change your mind. Under the New Zealand Law we are obligated to exchange or refund your purchase only if the garment is faulty. To make a return or exchange you will need to contact Celine Rita with the reason for return or exchange, and send the garment back within 7 days of receiving the order. 

EXCHANGES
Please note we can only exchange items for a different size. When requesting your purchase, please specify the size you require. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new item separately. 

GIFT RETURNS
If you have received an item as a gift, you may exchange it for a store credit. The amount is automatically deducted from your next purchase and will be valid for 3 months. Please be aware that you may need to pay any cost difference, additional shipping, taxes and import duties. Corporate gifts may only be returned by the original purchaser and within seven working days of initial receipt. 

RECEIVING A REFUND
Your refund will be credited to your Pay Pal account and will exclude shipping costs (with the exception of faulty items) which we deduct to cover the cost of our collection service. 

IMPORTANT INFORMATION
Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible. Items should be returned in their original packaging to ensure they are adequately protected in transit. Your return may not be accepted if the packaging is damaged. Free collection does not apply to items returned from a different country to the original shipping destination. Celine Rita wishes you contact her for returns at celine@celinerita.com in relations to such returns. Address for all returns is “Returns, CELINE RITA, 136B Newton Road, Eden Terrace, 1010 Auckland, New Zealand”. Notwithstanding anything else in these terms and conditions, we reserve the right to charge you for the cost of returning items to us. 

OUR POLICY
Items should be returned new, unused, and with all CELINE RITA and designer garment tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. Please email celine@celinerita.com immediately if any of your purchases have been delivered without a CELINE RITA tag. 

LATE RETURNS
Items must be returned within 14 days of notifying Celine Rita. Returns outside these timeframes may be accepted at the discretion of CELINE RITA and may only be refunded as a store credit. Please note that returns requested after 7 days will also be granted at our discretion. 

FAULTY GOODS
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within three months of purchase. Please note that items that are damaged as a result of wear and tear or your mishandling are not considered to be faulty. If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. 

INTELLECTUAL PROPERTY RIGHTS
You acknowledge and agree that all copyright, designs, trademarks and all other intellectual property and material rights relating to the Content as herein described, including CELINE RITA Software and all HTML and other code contained in this Site, shall remain at all times vested in CELINE RITA and/or are the property of their respective owners. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by international intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorised by Celine Rita and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. 

CONTENT
In addition to the Intellectual property rights mentioned above, Content is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. Celine Rita tries to ensure that the information on this site is accurate and complete. Celine Rita does not warrant or represent that Celine Rita’s Content is accurate, error-free or reliable or that your use of Celine Rita’s Content will not infringe rights of third parties. Your use of the Web Site is at your risk. Celine Rita does not warrant that the functional aspects of the Web Site or Celine Rita’s Content will be error free or that this Web Site, Celine Rita Content or the server that makes it available are free of viruses or other harmful components. If your use of this Web Site, or Celine Rita’s Content results in the need for servicing or replacing property, material, equipment or data, Celine Rita is not responsible for those costs. Without limiting the foregoing, everything on the Web Site is provided to you “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, REASONABLE CARE AND SKILL, OR NON-INFRINGEMENT. Celine Rita makes no warranties about Celine Rita Content, software text, downloads, graphics, and links, or about results to be obtained from using the Web Site. You bear the entire risk of the completeness, accuracy or usefulness of any Content found on this Site. Celine Rita reserves the right to withdraw, temporarily or permanently, any Content from this Site at any time and for any reason. Removal may be immediate and without notice. You confirm that Celine Rita is not liable to you or any third party for any such withdrawal. 

NO COMMERCIAL USE
This Site is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site. 

YOUR ACTIVITY
You use this Site at your sole risk. You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on this Site. We reserve the right to deny you access to this Site, or any part of this Site, at any time without notice. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis and any decision to do so is final. 

THIRD PARTY
We may include hyperlinks on this Site to other websites or resources operated by parties other than Celine Rita. Celine Rita is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources. 

GENERAL
While Celine Rita will use reasonable endeavours to verify the accuracy of any information it places on the Site, it makes no warranties, whether express or implied in relation to its accuracy. This Site is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to this Site, or any transaction that may be conducted on or through this Site including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade. We make no warranty that this Site will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that this Site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of Content or material uploaded or transmitted through this Site. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products available through this Site including but not limited to, implied warranties of satisfactory quality and fitness for a particular purpose. Nothing in these TOS shall limit your rights as a consumer under New Zealand law. You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of this Site and any information provided to or taken from this Site by you. You agree that we will not be liable in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentations) or otherwise out of or in connection with this contract, for any economic losses (including without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, or any special or indirect or consequential losses in any case whether or not such losses were incurred by that party arising out of or in connection with the provisions of any matter under the TOS. 

INDEMNIFICATION
At our request, you agree fully to defend, indemnify and hold harmless Celine Rita immediately on demand from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you or any other liabilities arising out of your use of this Site, or the use by any other persons accessing this Site using your Internet account. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you hereunder.
OUR RELATIONSHIP
You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and Celine Rita as a result of the TOS or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of Celine Rita, and we shall not be liable for any representation, act, or omission on your part. 

ENTIRE AGREEMENT
The TOS (as amended from time to time) constitutes the entire agreement between you and Celine Rita regarding your use of this Site, and supersedes any other agreement or understanding, arrangements, undertaking or proposal, written or oral, between you and Celine Rita in relation to such matters. In the event any other rules, code of conduct, or other matter posted on this Site conflicts with the terms of the TOS, the TOS shall govern. No oral explanation or oral information given by any party shall alter the interpretation of the TOS. You confirm that, in agreeing to accept the TOS, you have not relied on any representation save insofar as the same has expressly been made a representation in the TOS and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of the TOS save that your agreement contained in this Clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of the TOS. 

NO WAIVER
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision

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